Terms of Service Agreement
Definitions: “We,” “us” and “our” means anyone working on behalf of Tier2 Computing. “You” and “your” mean the person whose authorizing signature appears on our Work Order or Ticket, or the person who provides us the Client ID that enables a Remote Support session. “Computer” includes computers and component parts and associated items such as internal and external hard drives, storage media and peripherals.
Remote Support: Our attempt to repair your computer may make it unbootable or unusable. If it does, an on-site visit or delivery of your computer to us might be necessary for us to complete the repair for an additional fee.
Ownership and Authority: You affirm that you are the owner of the software and computer submitted for service, or are otherwise duly authorized to make decisions regarding the servicing of that equipment. You authorize us to install and uninstall software and to accept end-user license agreements on your behalf when necessary to perform our services.
Data Backup: It is your responsibility to back up your data before submitting your computer for service. Upon request and for a fee we may back up your data for you but factors beyond our control make it impossible for us to guarantee the integrity or completeness of backups that we make. We are not responsible for damaged, incomplete or missing files, or for the retention of backup files.
Data Loss & Data Recovery: We make every effort to maintain the integrity of your computer files. However, we are not responsible for any loss of data that may occur, however caused. You acknowledge that our data recovery attempt may not succeed and may even hinder, prevent or increase the cost of data recovery by others.
Cost of Repair: Pricing estimates are valid for seven days. Should the estimate need to be revised, we will obtain your approval before making the repair. The cost of parts is non-refundable once parts are installed. HST will be added to all prices and fees.
Payment: Payment of the estimated cost of work is required up front unless otherwise agreed to. A deposit may be required before parts are ordered. Any outstanding payment is due upon completion of work. Payment accepted as cash, or by credit, Paypal or Interac Email Transfer. A $25 fee will be charged for returned cheques and a late fee of 1.2% per month will be charged on balances outstanding more than 10 days.
Limited Warranty: We warrant all work directly related to repairing the problem you described when you authorized the repair for a period thirty days. This limited warranty applies to parts and labour costs only and excludes data recovery, software and data corruption, loss or errors however caused, liquid spills and physical impact. Virus and malware removal are not warranted because re-infection and new infections are beyond our control. Any remedy is limited to repair of the problem again or refund of the amount paid, at our discretion. Once our work has been completed, hardware tampering, hardware and software upgrades, and changes or adjustments performed by you or by a third party will void our limited warranty.
Manufacturer Warranties: Our work on your computer may void the manufacturer’s warranty. You are solely responsible for knowing and understanding what, if anything, is covered by any warranties on your computer before authorizing us to work on it. You are responsible for dealing with the original manufacturer on hardware warranties, returns and service on parts we install once our limited warranty has expired. We may assist you in this process at our choosing.
Liability: Our liability for damage to your computer is limited to any damage that is caused by our negligent acts or negligent omissions as determined by us and is limited to the total price of the repairs performed by us. Software upgrades and removal of viruses and other malware may damage software and/or data installed on your computer and may require the re-installation of your operating system, programs and data for an additional fee.
Abandoned Property: If you are contacted regarding the completion of our services, regarding a decision on a pricing revision or ordering parts for your computer, or are asked to pick up your computer, and you do not respond within sixty days, your property will be considered abandoned and may be sold, dismantled or otherwise disposed of by us without liability or compensation to you.
Privacy: We take security measures to preserve and protect your privacy and will open, view and search your files only to the extent necessary to perform our services. However, should we find evidence of criminal activity, we will report it to the authorities.
Effect: These Terms and Conditions shall apply to all future repairs we make to your computer unless superseded by our mutual agreement to new Terms and Conditions.